At Amantya Care, your satisfaction is our top priority. We understand that sometimes you may need to return a product, and we strive to make the process as simple as possible. This Returns and Refund Policy outlines the conditions under which returns and refunds are accepted and how you can initiate the process.

1. Eligibility for Returns

• Timeframe: You have 14 days from the date of delivery to return any eligible items. If 14 days have passed since your purchase, we cannot offer a refund or exchange.
• Condition of Items: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging, including any seals or tags.
• Non-Returnable Items: Certain items are non-returnable, including:
• Gift cards
• Items purchased on clearance or during special promotions
• Opened or used skincare products
• Products that have been personalized or customized to your specifications

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at amantyacare@gmail.com or call us at 8527124368 within the 14-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once we receive your request, we will review it and provide you with a Return Authorization (RA) number and return instructions if your return is approved.
3. Shipping Your Return: Pack the item securely in its original packaging and include the RA number inside the package. You are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return is delivered safely.

3. Refunds

• Processing Your Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. For all approved refunds, it will be credited in the original payment method in 5-7 days.
• Partial Refunds: In certain situations, only partial refunds may be granted, such as:
• Products that show signs of use
• Items not returned in their original condition or missing parts
• Returns initiated beyond the 14-day return window
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund unless the return is due to a defective product or an error on our part.

4. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. We will arrange for a replacement in 3-5 working days or issue a refund after we have verified the defect or damage.
• Exchange Process: If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the item you want. Refunds for the returned item will be processed as described.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please take the following steps:

1. Check with Your Bank: Refunds may take some time to post to your account. Contact your bank or credit card company to inquire about the processing time.
2. Contact Us: If you have followed the above steps and still have not received your refund, please contact us at amantyacare@gmail.com or 8527124368 for further assistance.

7. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact us:

• Phone: 8527124368
• Email: amantyacare@gmail.com

We are committed to ensuring your satisfaction and will do our best to resolve any issues with your purchase.